The right contact center technology, proven before you sign.
I'm Rob Enslow. For sixteen years I've helped companies choose, prove and run contact center technology and BPO partners, across more than 500 projects.
Four ways I help
Every engagement starts from your goals and an open field of vendors.
Contact Center AI & Technology
Choosing and proving the platform: CCaaS, agent assist, workforce management, telephony, dialers and IoT.
BPO Procurement
Finding and vetting the outsourcing partner: sales and lead generation, procurement, technology and professional services.
Contact Center Software
A short list that fits, demos scored against your goals, and a proof on your own traffic before a contract.
AI Voice Agents that work WITH your human agents
Voice AI that answers the routine calls and hands the rest to your people with the full story, chosen and proven the same way.
Six projects,
by the numbers
Contract value and how long each engagement ran.
From your goal
to go-live
The same five steps, whether the project is a dialer, a WFM suite or an AI agent.
Goals & Objectives
Agree what success is, in numbers, before any vendor is named.
Vendor Research
A vendor-agnostic field, narrowed by fit and not by brand.
Solution Vetting
Demos scored against the goals; references called.
POC & UAT
Proved on real traffic with the people who will use it.
Ongoing Optimization
Measured after launch, and tuned until it holds.
Teams I've worked with
According to others
In their words, from LinkedIn.
"Rob is extremely knowledgeable, very talented and great to work with. He always goes above and beyond and exceeds all expectations. If you get a chance to work with him...take it."
"Rob has been invaluable to me in developing a new territory. He is very thorough in his analysis of a buyer's needs and is easily able to articulate the primary benefits of doing business with the company."
"Rob understands the meaning of a Win-Win relationship. This kind of person is hard to find."
"Rob is a dedicated team player and has always shown the highest respect and professionalism when dealing with clients."
Start with a 30-minute call
Tell me what you're trying to fix. If I'm not the right help, I'll say so and point you to who is.